Customer Care

Delivery information

We will always try to get your order to you as quickly as we can. If there is a problem with your order or delivery, our customer care representatives are here to help you from 9am to 6pm, Monday to Friday.

If you’d like to speak to them directly, please call: 0345 688 5120. Or, if it’s easier, please email: ukconsumer@optimumnutrition.com or write to us at:

Optimum Nutrition, Lodge Road, Sandbach, Cheshire. CW11 3HD.


FREE DPD NEXT DAY DELIVERY ON ORDERS OVER £50

We don’t want you to waste any valuable training time waiting for your ON delivery to arrive. So, with that in mind, we are delighted to be able to offer you Free Next Day Delivery on all orders over £50 received before 3pm. We use DPD as our delivery service, so not only is it next day, they offer you a one hour time slot in which you will receive your items.

 

ORDERING UNDER £50?

Small order? You have two options - our great value Hermes 2-3 day delivery service for £4.95 or you can upgrade to the same great DPD 1 hour delivery service for only £6.95.

 

IMPORTANT INFORMATION

  • Free Next Day Delivery applies to mainland UK only.  This excludes the Highlands and offshore islands.  To see if your postcode is exempt from next day delivery, please call us.
  • The delivery service is Monday - Friday
  • All orders require a signature upon receipt
  • We are unable to redirect orders once items have been dispatched.
  • Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorisation.
  • You are able to specify an alternative delivery address to your billing address.


NEED SAME DAY DELIVERY?

We don't currently offer same day delivery, but we're always looking at ways to improve our service. If you would like us to offer same day delivery - where customers pay higher delivery fees to receive orders the same day - then let us know asap.