Team ON Wishes You A Happy & Healthy Holidays!

Ordering in time for Christmas

To ensure that your order is despatched before Christmas, please place your order before midnight on Sunday 22nd December.*

Although you will still be able to place orders after this date, we cannot guarantee they will be processed before Friday 27th December.

For deliveries to Germany, Ireland and both our HFL sites, the final order date is noon on Wednesday 18th December.

Our telephone order line and telephone customer service will close for the holidays at 4pm on Tuesday 24th December and re-open on Monday 30th December at 9am. 

* These order dates apply to mainland UK only.  This excludes the Highlands and offshore islands. 

Ordering in time for the New Year

To ensure that your order is despatched in time for the New Year/before the New Year, please place your order before 3pm on Friday 27th December.

Our telephone order line and telephone customer service will close at 4pm on Tuesday 31st December and re-open on Thursday 2nd January at 8 am. 

Important Information About Last Order Dates

We will always try to get your order to you as quickly as we can. Please be aware:

• The delivery service is Monday – Friday only and excludes Bank Holidays.

• All orders require a signature upon receipt.

• We are unable to redirect orders once items have been dispatched.

• Order cut-off times are provided as guidelines only and are not guaranteed unless stated. Please note that external factors beyond our control (such as strikes or adverse weather conditions affecting parts of our fulfilment network) may delay your orders. They also do not take into account possible delays caused by payment authorisation.