Delivery information

We will always try to get your order to you as quickly as we can. If there is a problem with your order or delivery, our customer care representatives are here to help you from 9am to 6pm, Monday to Friday.  (Please note on Friday 27th October our customer care representatives will only be available from 9am – 2pm)

If you’d like to speak to them directly, please call: 0345 688 5120. Or, if it’s easier, please email: or write to us at:

Optimum Nutrition, Unit 1-3 Orion Park, Orion Way, Crewe, Cheshire, CW1 6NG


We don’t want you to waste any valuable training time waiting for your ON delivery to arrive. So, with that in mind, we are delighted to be able to offer you Free Delivery on all orders over £30 received before 3pm



Small order? You have two options - our great value Hermes 2-3 day delivery service for £4.74 or you can upgrade to the same great DPD 1 hour delivery service for only £6.52.



  • Free Delivery applies to mainland UK only.  This excludes the Highlands and offshore islands.  To see if your postcode is exempt from next day delivery, please call us.
  • The delivery service is Monday - Friday
  • All orders require a signature upon receipt
  • We are unable to redirect orders once items have been dispatched.
  • Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorisation.
  • You are able to specify an alternative delivery address to your billing address.


We don't currently offer same day delivery, but we're always looking at ways to improve our service. If you would like us to offer same day delivery - where customers pay higher delivery fees to receive orders the same day - then let us know asap.



Sports Nutrition, Whey Protein, Supplements